BE BETTER ON THE TELEPHONE

TIPS TO HELP YOU  BE BETTER ON THE TELEPHONE

PLACING CALLS:

   DO YOUR BEST TO GET BY THE SCREENS. BE POLITE AND INDICATE THAT IT IS IMPORTANT THAT YOU SPEAK WITH MRS. SMITH.

   IDENTIFY YOURSELF (UP FRONT) ... THIS IS TERRY SHOCKLEY, HUSKERADIO

WHEN YOU REACH THE TARGETED CALL:.

   I LIKE TO SAY: "MRS SMITH, THIS IS TERRY SHOCKLEY, HUSKERADIO, DO YOU

   HAVE A MINUTE FOR THE PHONE?"

SMILE:

   PUT A SMILE ON YOUR FACE, USE A MIRROR, IF THAT HELPS . BE SURE

   YOU SMILE AND SOUND PLEASANT.

YOUR MESSAGE:

   "VERY GLAD WE COULD SPEAK TODAY."

PRACTICE YOUR MESSAGE:

   KNOW YOUR POINTS OF EMPHASIS, AND ZERO IN ON YOUR MESSAGE

ENDING YOUR CALL:

   AS YOU CONCLUDE, BE SURE THE PERSON ON THE OTHER END OF THE PHONE

   KNOWS THE NEXT STEP AND ANY ACTION REQUIRED.

NOW, THE DEVIL IS IN THE EXECUTION!!! BE SURE TO PRACTICE YOUR CALLING TECHNIQUES IN FRONT OF A MIRROR!!!

GOOD SELLING